September 2011
4 posts
6 tags
How to Fire
My last post was on when to fire an employee. This post is on how to terminate one of your direct reports with dignity, while also limiting your exposure to a wrongful dismissal lawsuit. Once you have made the decision to terminate a poor performer I suggest you move quickly with the termination, but not so quickly that you violate the law or leave yourself open to a wrongful dismissal suit. You...
5 tags
When to Fire?
One of the toughest decisions a manager has to make is whether or not to fire someone who reports to him or her. During my career I have found that most managers wait too long to fire a clearly substandard performer. I saw one survey that showed that the average manager waited more than one year longer than they should have before terminating a weak employee. Yes, it’s not fun (unless...
4 tags
Keep Your Cool When Collecting Money
How can you collect money from slow paying customers without blowing up at them and losing your cool? Here are some things I’ve learned during my 35+ years of working with customers to obtain payment.
Be nice, but also firm. Threaten gently. Let the client know the consequences of not paying on time or not sending a payment at all. Working in the terms “my collections agency” or...
2 tags
Questions That May Be Asked During Interviews And...
My last post was on interview questions to ask and avoid. This post is a follow up to that and concentrates on questions that may be asked during interviews as well as lawful reasons for not hiring someone. Again, I am not a lawyer, and laws vary from state to state so be sure to consult with your labor law counsel before taking my advice.
Questions That May Be Asked During...
